Call centre agent deliberately gave incorrect info

I was recently contacted by an employee from the Vodacom upgrades department regarding the end of my two year contract. I asked her very clearly and unambiguously whether I would continue to receive free BIS if I decided to continue with my current contract on a month-to-month basis and she assured me that I would. I asked her again, very clearly, whether there would be any costs to continue using BIS once my contract was over. She assured me that I would continue to receive free BIS if I continued on the month-to-month contract at a reduced rate.<br> <br> My BIS was canceled yesterday afternoon, and customer care said that they cannot help me because they don't deal with upgrades. It is absolutely unacceptable for Vodacom to lie to a customer this way, and I believe that someone should be held accountable.