SS
SANDILE S

1 reviews | Active since Jul 2015

07 Oct 2017, 10:06

Call Centre Agent Breach of Agreement.

I was called by the call center agent for Vodacom, to inform me about my contract being due for an up grade. I then asked her about any specials on Laptops, yes they were specials that was her reply. and I was interested on an H.P laptop with a Wi-Fi router with a 2 G.B of data on a monthly basis for 379. She then said they would include a once off 10 G.B of data to assist with downloading of soft wares for the laptop. I received the laptop and Wi-Fi router but the once off data I never did. when I tried finding out, I've been sent from pillar to post.

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Replies (1)
Vodacom
Vodacom's reply09 Oct 2017, 09:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team