MDLJ
Marijke De Lange Jeacocks
1 reviews | Active since Sept 2017
17 Jan 2020, 20:16
Call Centre Agent Arrogant - Misselling!
Received a call from Vodacom telling me i must pay R105 more to get more value. ****** arrogant agent telling me i mustnt say Vodacom didnt phone to explain etc. You dont have a clue how to approach customers. ****y and arrogant because i refused to migrate. I decide wat i pay a month not Vodacom. Moving to another SP asap!! ****** cheek. Do u ever listen to the conversations and the attitude!!
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Replies (2)
Vodacom's replyOfficial
20 Jan 2020, 08:43Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jan 2020, 08:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Feb 2020, 10:01Dear Marijke,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Vodacom's reply08 Feb 2020, 10:01
Official
Dear Marijke,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team