MT
Marino T

1 reviews | Active since May 2015

22 Feb 2016, 11:19

call centre

I have tried for the past week to obtain a new password for my email, transferred from one person to another. This has proven to be extremely frustrating for me whereby I have continually been transferred from one person to another, and, then, absolutely nobody can even assist!! Furthermore, security questions have to be answered upon each transfer of call, which results in a lengthy period of time of the phone and still no-one able to assist me. I have also found the call centre staff to be unwilling and/or *********** in every way. WHERE TO FROM HERE VODACOM??????

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Replies (1)
Vodacom
Vodacom's reply22 Feb 2016, 15:46
Official
Hello MARINO65,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team