**** CALL CENTERS

<p>Short version : I took an extra phone on contract, iphone se, got a new sim card, i asked for a sim swap. I was told it will take 24 hours (all happened in store) .. (NOT AN UPGRADE)</p> <p> </p> <p>About 36 hours later, i notice, i still have no service on my new sim card, none at all, you can check how many chats I have had with your consultants, phone calls too, sometimes they say different things.. Eventually they told me to go back to the store, I DROVE ALL THE WAY THERE, went into the shop, and the clerks said that I have to wait till sunday as they are migrating to a new system and thats why my new sim card IS NOT EVEN ACTIVE YET let alone swapped.</p> <p> </p> <p>MY complaint, why is your call centre so misinformed? Why did I have to drive all the way to store when surely your call centre should have told me that the first time around. </p> <p> </p> <p>Time and money wasted...!!</p>