Call Center Staff Useless

<p>For a week now and in speaking to various staff my wife still cant make phone calls. Time and again the person asked the same questions tells us to do the same thing and nohing happens. The sim card has a virus but the obviuosly this fault does not form part of their parrot type attitude hand book they are all supp**** with, So they fobe you off hoping you go away and it becomes another parrots problem.</p> <p>vodacom are briilaint at causing problem their staff are useless in solving the problem.</p> <p> </p> <p>A month ago her phone was hacked by WASP and her sms reached a staging R3000 . Again a fight persued and a bill of over R8000 clocked up but they suddenly cleadred the amount with no expalination . We found out from a source inside Vodacom that a virus creeped into their system compromising all thier customers data and phone numbers.</p> <p> </p> <p>I wonder if they have actually fixed the problem with thier servers as we have just been told my wife problem is not an isolated one .</p> <p>Be careful Vodacom there is a thing called POPI </p>