Call Center Service PATHETIC

<p>Called in on the 14th January to enquire about my upgrade. Was told that upgrade date is only March 2017. I then checked my documents and my last upgrade was January 2015 which means that I CAN upgrade in January 2017. Called the 111 again and was told NO the system says March 2017. When I asked what the reason was the lady checked and said well you should have been able to upgrade in January 2017 but because your line was suspended twice you can now only upgrade in March. I then told her that my line has never been suspended??? She then transfered me to account (I WAS CUT OFF) Called again 4 times after that only to be cut off AGAIN. Fifth time I was finally sucessfully transfered to Account who checked and said No ou should be able to upgrade as there has been no payment laps or suspension on your account since 2008. He then told me to speak to another department....got cut off again. Called in again and then went through to solutions department who said that they will escalate the matter and have it sorted by Friday (20 Jan ). No feedback received so I called in on 24th again only to be told that NOTHING and NO ONE has been assigned to this matter. Very RUDE guy in solutions. When I asked to speak to supervisor, I was put on hold for almost 30min before I just ended the call. Called in on 25th and spoke to Tammy from cusomer care who then told me that she will escalate once again. Called on 26th and STILL NO ONE assigned to my query. Was now told That it will be escalated AGAIN and I will JUST HAVE TO WAIT 2 WEEKS!!!!! for feedback. I DONT THINK SO YOU CAN CLOSE THIS ACCOUNT!!</p>