1 reviews | Active since Jul 2016

02 Feb 2017, 19:42

Call center not answering and no email address anywhere.

<p>I am in Dubai and I cannot access my voicemail box to change the password. I called into the call ,center and VC expects me to sit through all the same useless options and info and resisting for voice password messages and then they don't answer either, FFS! That as well as the fact that every month I keep getting some sort of amount deducted from my airtime for roaming when I haven't answered a call or SMS in months which they haven't bothered to explain either. ******* always stay ******* hey Vodacon. At least help me sort out the voicemail if you're going to keep taking my money.</p>

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team