Call Center non-existent

<p>Seems Vodacom have reduced their call centre staff down to about 5 people, because every single day - for the last week - it takes upwards of 15 minutes to get through to someone. As I sit here typing this, I've been on hold for 25 minutes.<br /><br />It used to be I'd be connected to someone in under a minute. This happens on both 111 and ********** , which I'm told is supposed to be "priority service".<br /><br />I have a contract needing renewing this month, and another next year April or May. You can rest assured that I will not be renewing them. A shame, considering I've been with Vodacom for nearly 20 years, and my average phone bill is between R4000 and R6000.</p>