MP
Mogamat P

1 reviews | Active since Jun 2010

04 Mar 2016, 20:09

Call center lines never available.

I have been trying, for 2 days in now, to have my lines activated. I've been calling and calling but to no avail. I always just get the same message \we are currently unavailable\". <br> <br> Iam beginning to doubt whether it was worth the switch from my previous service provider.<br> <br> I am also considering cancelling this contract,depending on how this will get resolved.<br> <br> I have ported my wife and my cell numbers from my previous service provided and is currently awaiting to get the numbers ported *** and ***)<br> <br> I am now spending a fortune on prepaid airtime and data and not knowing what is going on.<br> <br> This is very frustrating and hope this is not the beginning of a 2 year struggle with again, poor service levels from service providers.<br> <br> Please have this matter resolved as a matter of urgency."

0
Replies (1)
Vodacom
Vodacom's reply05 Mar 2016, 13:05
Official
Hello mpanday,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team