CB
Conrad B

1 reviews | Active since Mar 2009

11 Mar 2016, 13:18

Call Center Lies!

I am not sure why I am still a Vodacom customer. The call centre staff, especially Olwethu, are so rude, not taking time to fully understand that I have brought my account payment up to date and would actually like to have my number reconnected. 24 hours later and still struggling, many phone calls to 111 and 1946 and continually being **** to that my lines will be active 'in one hour', then being told by the next consultant that the lines are not unlocked, but 'in one hour' it will be. When I say I have had enough and want to do the customer 'satisfaction' survey the line is purposefully dropped so I cannot voice my opinion.<br> I have to ask, why am I still a Vodacom customer? Is my R5000-R6000 a month for my 4 business lines worth nothing to you? Coz I feel like it! Maybe you guys can call me and explain to me why I should remain a Vodacom customer! I have 2 lines where the contracts have just ended, so I will port them away with no problem. Tell me why I shouldn't!

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Replies (1)
Vodacom
Vodacom's reply12 Mar 2016, 08:49
Official
Hello bonos,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,