Call center incompetence

<p>Now I have had my fair share of problems with Vodacom. Most recently sending a phone in for repair that the shop had no record of and they needed time to track it down after i went back in having not heard anything for a week. </p> <p> </p> <p>I also added a recurring databundle to my account not realising it added to my monthly bill instead of being taken off my airtime like it is when I buy data bundles for 30 days etc. </p> <p> </p> <p>Now my attempts to add these bundles - they kept saying unsuccessful. So I carried on buying the 30 bundles. Last month my bill was over r200 more than it should be. I phoned immediately and asked what happened. The recurring bundles HAD actually worked and been added. I asked for them to BOTH to be immediately removed. </p> <p> </p> <p>I checked. And double checked. Both? Yes. </p> <p> </p> <p>But. Both? No! Because I just had more money taken off my account and it's more than I signed up for. </p> <p> </p> <p>Vodacom. I want my money back please. </p>