Call Center gives wrong info, I am still waiting !

On 4 December 2015 I requested an itemized account from Vodacom Call Centre (082 111). After having to get a certified copy of my ID and writing a letter for the request I tried faxing the documents. No luck. The fax is not working. On 9 December eventually they gave me an email address to send the documents to. On 18 December I phoned to find out where is my Bill. After about 35 minutes on the phone they told me that They gave me the wrong email address. Patricia, a supervisor assured me that if I email it immediately I will get the bill the same day as I already waited 14 days for a 48hr process. Guess what, another day later and nothing!!!!! You are one useless bunch if it takes more than 2 weeks to get a bill from you !!! I recon this month you can also wait an extra 2 weeks for your money!!! At least that way you will contact me and we can fix your uselessness!!!