1 reviews | Active since Nov 2016

08 Nov 2016, 08:19

call center and debit order so disgusted

<p>I am very disgusted in the service of vodacom , i have recently noticed that my debt order has increased by R300.</p> <p>00 without my consent. so i call the call center to find out why and then first of the rude call center lady who has such a **** attitude , i am allowed to be upset cause vodacom just increases my debt order without my consent and hence the reason why my debot orders keep bouncing , she tells me you havnt been paying so i told her dont talk **** i have the bank statemnts to prove i have been paying and then she says something about bank charges please dont give me that **** cause everytim,e my debt order bounces i pay the bank charges not vodacom . </p> <p> </p> <p>someone from vodacom better call me to sort this matter out and prefreable someone who does not have a **** attitude , i am not going to pay vodacom any more unless my debit order is reduce to the amount which is stated on the contract i signed with altech and that is the end of the stroy i am not disscussing anything further .</p>

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Replies (1)
Vodacom
Vodacom's reply08 Nov 2016, 08:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team