1 reviews | Active since Sept 2016

03 May 2017, 10:01

CAll center and billing

<p>I have been trying to get hold of vodacom for 1 hour yesterday and over an hour today getting sent from pillar to post on R4100 worth of charges to content services that were never recieved , requested , known about <br /><br />the companies billing do not even have my number on the system <br /><br />how do i go about logging a dispute with a reference number ? it seems impossible</p>

0
Replies (3)
Vodacom
Vodacom's reply03 May 2017, 10:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update03 May 2017, 13:04
Reviewer Update

thank you but
Vodacom Debited my Account not WASPA and am requesting refund from Vodacom the party i have contract with , when some of numbers are phoned they have no record of these amounts

I wish to get a dispute and reference number from VODA COM

Plus WASPA does not have any contact number nor Reply

's update05 May 2017, 10:54
Reviewer Update

Please Can i get more helpfull advice or a number to call to log dispute with Vodacom