call center agents not listening

<p>After being excited for getting my new phone, i realised that i needed to do a sim swop in order to get my new phone to work, on monday 29-05-2017, i contacted vodacom and advised them that i would like to do a sim swop, in order to keep my old number but have everything changed to my nano sim for the new phone.</p> <p>everything seemed to be perfect as per my previous experience with vodacom, to my suprise, i started getting sms's that my data is running out faster than it should be, i mean 2 gig in 3 days, i dont surf the net and do all that jazz , i use whatss app and harldy face book, but two gigs data vanished , like your salary month end, </p> <p> </p> <p>today i call vodacom again and was advised that the sim swop was never reqeusted, when i get to the next department i am advised that they had the wrong information, which would explain why my data was dissapearing, over and above that, all my private money related sms's from my bank has now been shared as well as passwords and and and, all because one consultant can not distinguise between tripple two and tripple three. i mean seriously </p>