JP
Jamie P
1 reviews | Active since Sept 2019
02 May 2023, 03:41
********* CALL CENTER AGENTS
Someone in the Vodacom call center called me some time ago, saying that they notice I am not using my night owl data. After mentioning NUMEROUS times, that I don't want to pay more on my contract. The agtent assured me that my installment will not increase and they are just going to replace the night owl data with anywime data, at NO EXTRA COST.
Well, I am NOT surprised to tell you that my package had been upgraded and I officially pay almost double on my package.
I am so sick of Vodacom and this ********* behavior.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
02 May 2023, 07:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2023, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
