MS
Marius S
1 reviews | Active since Nov 2009
03 Aug 2020, 07:55
Call backs only to tick the box
Notwithstanding Vodacom's promises that somebody will call me after my complaint of repeated issue with cellphone coverage in Eldoraigne X1 - they have only called to confirm hat I have been communicating all the time. Surely calling somebody to verify if what they say is correct on 18th July and then going silent is not what Customers should expect ?
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Vodacom's replyOfficial
03 Aug 2020, 08:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Aug 2020, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team