A
Anonymous

1 reviews | Active since Jan 2020

24 Feb 2016, 12:36

CALL BACK PLEASE GOT CUT OFF!!! WASTE OF MY TIME

After spending 10 mins on the phone trying to cancel my contract i was put through to a customer satisfaction survey without my query being resolved!!!! This after trying to verify my voice with a password which does not work! All just a waste of my time<br> <br> Seriously Vodacom your service has gone backwards. Have always enjoyed dealing wth your call centre but recently your service leaves a lot to be desired. I am not starting the query all over again and would like Oscar to please call me back. Don't see why we have to be put through this aggrevation of calling your call centre to be cut off. Seriously considering porting to Cell C after nearly 20 years of being a loyal customer :-( Disappointed.<br> <br>

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Replies (1)
Vodacom
Vodacom's reply24 Feb 2016, 13:07
Official
Hello Cindycypm,

Thank you for your posting.

We would like to apologise for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Website Team