Call back and Online system doesn't work

I had ordered a new contract cellphone on line. I received the reference number and all. They promised to call me back in 24 hours. Which didn't happen.<br> <br> I then decided to call in several times, asking about my status of application and nothing happened. Instead I was sent from pillar to post. with no help. <br> <br> Until someone suggested that I do a telephonic application, which I also received a new defence number and all... They promised to call me back in an hour and that didn't't happen still. <br> <br> I then call them the next day and still I can't reach anyone to talk too. They say they have a call back system, I press # requesting them to call me back. They do call back and when its time to speak to the operator, they hang up on me... Not once not twice but more than 4 times already that Ive called. I've also waited for more than 10 minutes trying to reach an operator with no success. I am still phone less a week later... What is wrong with your services you promise to provide? Your on lines processes have failed and your call centre is a utter joke and a waste of time. SERIOUSLY!!!!