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Elma D
1 reviews | Active since Oct 2012
11 Jan 2023, 21:52
Calculation error on Vodacom invoice
I've been struggling since November 2022 to get my invoices fixed. They made a calculation error on one of my statements and I've been overcharged with about R850. After several attempts of sending emails, still no feedback. I spoke to a guy at customer care, who provided me with the email address of billing dept, another 3 emails later, no response. Don't know what else to do to get this fixed.
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Replies (2)
Vodacom's replyOfficial
12 Jan 2023, 08:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2023, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jan 2023, 17:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2023, 17:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided. Regards Consumer Website Team
Best regards,