RD
Rachel D

1 reviews | Active since Sept 2015

22 Sept 2015, 18:39

Cacce

A guy from Vodacom phoned me and notified me for being a good client for several years i qualify for a portible wi-fi at no extra costs.I received the device with invoice of R0.00. Next day they deduct R642 from my account. I immediately called them and told them this was not the arrangments. They told me that they will pick up the remote and after 10 days i must give them a call to cancel the contract and they will refund me.I gave them several times to make sure that the contract of the mobile NM049453 with cell *** has been cancelled on 17/08. They do not give ref numbers cause the date counted cause of recording. Last week they deducted R605 x 3 from my accound R1800 in one day. With this they also suspend my other cell ***. After several calls and half a day no one can give me a answer or a sulltion to the problem. How can they deducted money for a account that was suppose to be cancelled. And suspend my phone that i am using.

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Replies (1)
Vodacom
Vodacom's reply23 Sept 2015, 07:39
Official
Hello Rachel020,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,