MN
Melcan N
1 reviews | Active since Oct 2020
29 Jul 2025, 09:45
****
Good day
I’m very disappointed and feel disrespected by vodacom, after asking you guys to cancel my policy you still debit my account, I need you guys to refund back my money. Cancellation was for end of June. I’ll escalate this to ombudsman. Thanks
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Jul 2025, 10:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jul 2025, 10:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MN
Melcan N's updateReviewer Update
30 Jul 2025, 18:18Good evening,
Still waiting for my cancellation letter, I paid your cancellation fee at you Vodafone in centurion and sent all required documents please action this quicker I don’t want to see myself dealing with Vodacom again
Still waiting for my cancellation letter, I paid your cancellation fee at you Vodafone in centurion and sent all required documents please action this quicker I don’t want to see myself dealing with Vodacom again
MN
Melcan N's update30 Jul 2025, 18:18
Reviewer Update
Good evening,
Still waiting for my cancellation letter, I paid your cancellation fee at you Vodafone in centurion and sent all required documents please action this quicker I don’t want to see myself dealing with Vodacom again
Still waiting for my cancellation letter, I paid your cancellation fee at you Vodafone in centurion and sent all required documents please action this quicker I don’t want to see myself dealing with Vodacom again
MN
Melcan N's updateReviewer Update
31 Jul 2025, 07:39Good morning, so if client asked you to hold you don’t, I wonder what type of business are you running where your people are soo impatient. Im not disappointed any you always serve poor service.
MN
Melcan N's update31 Jul 2025, 07:39
Reviewer Update
Good morning, so if client asked you to hold you don’t, I wonder what type of business are you running where your people are soo impatient. Im not disappointed any you always serve poor service.
MN
Melcan N's updateReviewer Update
31 Jul 2025, 10:38Good day
I’m still waiting for my cancellation letter, I’m very
Annoyed with your poor service and lack of feedback. I understand you want to retain clients with you difficult cancellations processes I’ve all required documentation please can I get feedback urgently.
I’m still waiting for my cancellation letter, I’m very
Annoyed with your poor service and lack of feedback. I understand you want to retain clients with you difficult cancellations processes I’ve all required documentation please can I get feedback urgently.
MN
Melcan N's update31 Jul 2025, 10:38
Reviewer Update
Good day
I’m still waiting for my cancellation letter, I’m very
Annoyed with your poor service and lack of feedback. I understand you want to retain clients with you difficult cancellations processes I’ve all required documentation please can I get feedback urgently.
I’m still waiting for my cancellation letter, I’m very
Annoyed with your poor service and lack of feedback. I understand you want to retain clients with you difficult cancellations processes I’ve all required documentation please can I get feedback urgently.