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It is very heartbreaking to see how desperate Vodacom consultants are to complete deals by supplying erroneous and false information. A consultant misled me when He said that my contract needed to be upgraded. I preferred to switch from my existing data plan to a Home Wi-Fi plan because it was less expensive and had more data, so I accepted the deal. I asked the man several times if the Home offer was a continuation of the current plan, and he answered yes several times. He claimed that as of the end of October, I would only be paying R299.

I made the decision to call customer service, where I learned that I had actually been given a new contract and would now be purchasing under two different contracts.