C3d - No communcation - Midrand to do updagrade

I was at the Glen last Saturday - 6 February only to find that the shop did not open at 9:00 (it opened at 9:25. I could not upgrade as I had another appointment)<br> When I arrived today (13 Febr 2016) at the Glen at 9:00, I could not upgrade either as Vodacom did without my knowledge transfer my contract to the new specialized \service\" by the name of C3D. This effectively mean that upgrades can only be done from Midrand. or otherwise a so called call center need to be phoned (again waiting time with no guarantee of seeing your contract or possible upgrade). <br> How is this possible - do you really expect me staying in the South - The Hill t- o drive all the way to Midrand?????Also I am not prepared to wait 3 days (The Glen indicate that a 3 day waiting period apply before they can see my contract on their system)<br> How do you intend solving the issue? Do I cancel my contract with immediate effect and do I sim swop?????"