C3D & Call Centre

I bought a once-off 1GB data bundle using the Vodacom app. I've done so many times before, although for R149, never had a problem.<br> I received an SMS today that my data bundle is depleted and out-of-bundle rates apply. I went into my account on the website and noticed that the data bundle I bought last night wasn't loaded. So, I thought I'll add it as a monthly recurring bundle, to avoid future issues, but just as the \Order summary\" displayed on completion of the purchase, the price was R249. R249 for a 1GB data bundle??? So, I checked \"My bill so far\" on my account and found that the 1GB bundle for R249 AS WELL AS another 1GB bundle for R120.20 was added. I have no idea where this comes from. I also noticed that only 500MB was loaded into my usual data counter, the other 500MB was only valid for night-time browsing 00:00-05:00. This is not at all what I wanted to purchase!<br> So, I called the call centre to get this sorted out. 5 calls, 2 hours, transfers all over the place and cut off every time, I'm now at my wit's end. Some story about the C3D system, only another department can assist.<br> How can I get the 2x 1GB bundles deleted from my bill??? One not ordered, the other wrong price"