C3D???!!!

First of all, kudos to Vodacom for wanting to upgrade their systems and by doing so, deliver a better service!<br> However, I would really like to know why you would implement a new system without having all of your branches (INCLUDING ONLINE) upgraded to this new system?<br> <br> In all fairness, my account was in arrears (which is the first time since I have had this contract),<br> I have now paid up to date but still I am not able to do an upgrade online.<br> <br> After speaking to countless call centre consultants (due to being cut off several times during the process), I was advised that Killarney will be able to do the upgrade for me immediately.<br> I rushed through to Killarney, only to find out that the department that deals with this new C3D system is offline, thus no upgrade will be done today.<br> <br> As I am quite eager to upgrade and carry on supporting Vodacom, can someone please advise me on the best and most convenient way forward?<br> <br> FYI most convenient for me would be to do this whole process online, as I was able to do in the past.