SK
Sean K

1 reviews | Active since Aug 2010

06 May 2018, 00:47

Bye bye Vodaguy

Incompetence, lies, confusion and downright disorganised. When your contract is up for renewal, you get dozens of calls from anonymous people to remind you. But when it comes to ACTUAL face on service, it goes out the window. After being been a loyal Vodacom customer for way over 10 years, with numerous devices, l decided to downs calendar and take the fibre route. Of course Vodacom were happy to accommodate me but then the application was denied for some stupid reason that nobody seemed to know about. It was a simple consolidation to fibre. EVERY time l have had dealings with Vodacom Cresta, there has been some ****up or problem BUT l stayed loyal to the brand. This fiasco was the last straw. I finally found a way to avoid the frustration and BS from Vodacom AND Cresta branch. Come Monday l am cancelling ALL my Vodacom contracts and moving to another, more accommodating service provider. So if you need a solution to your frustrations with these *****s, do as I am. Bye bye Vodacom. It's nice to know business is so good,you can afford to lose clients

0
Replies (1)
Vodacom
Vodacom's reply06 May 2018, 09:29
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,