LH
Lee H
1 reviews | Active since Feb 2018
29 Apr 2024, 15:48
Bye Bye Vodacom (******)
I cannot understand how a company can amend the payments of contract plan in the middle of the contract. The purpose of a contract is to lock in a set of terms and conditions between the relevant parties for a fixed period. If I did not decide to check my invoice before hand, I would not known that Vodacom is charging me more for my contract. Is this a very bad habit from a company (******). The end of my contract will be the end of my relationship with Vodacom. Thank goodness we can port our numbers now.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Apr 2024, 07:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Apr 2024, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LH
Lee H's updateReviewer Update
30 Apr 2024, 09:30Thank you for your reply.
It does not make sense. The contract is a binding agreement set for 24 months.
Where in my contract does it state that the price plan can be adjusted?
This is ******** behaviour.
It does not make sense. The contract is a binding agreement set for 24 months.
Where in my contract does it state that the price plan can be adjusted?
This is ******** behaviour.
LH
Lee H's update30 Apr 2024, 09:30
Reviewer Update
Thank you for your reply.
It does not make sense. The contract is a binding agreement set for 24 months.
Where in my contract does it state that the price plan can be adjusted?
This is ******** behaviour.
It does not make sense. The contract is a binding agreement set for 24 months.
Where in my contract does it state that the price plan can be adjusted?
This is ******** behaviour.