PB
Piet B

1 reviews | Active since Nov 2019

13 Mar 2026, 11:32

Bye, bye Vodacom.

I want to check if it is possible to do an upgrade on a mobile number om my account. The person on the other side of the line then reads me a whole story which I must confirm before we go to stage two, the security questions to confirm that it is not a ***** calling. Then the questions start how do you receive your invoices, when do you receive your invoices, when is the payments going off your account. Now as a person managing three companies, I certainly do not keep tabs of these operational matters. To me it looks like a serious lack of intelligence, submitting your customers to such nonsense. I tried to check it on-line, then if I type in my number, a message comes up telling me there is a problem, so we cannot chat. Quite frankly Vodacom shove your contract and your customer support where the sun does not shine!!!!!!

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2026, 14:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team