VV
Vanessa V
1 reviews | Active since Jun 2010
26 Nov 2016, 15:18
Bye bye Vodacom
<p>Vodacom has been billing me for BIS every month; regardless of the fact that I upgraded from a Blackberry to a Samsung in November 2014. I was stupid enough to use their upgrade department. After lodging a query with them I am still waiting a response...a response that I was promised to receive a week ago! After waiting an extra week, I tried calling myself. The call center agent REFUSED to discuss the matter with me, because I could not tell her the postal address I had when I took out a contract with Vodacom....a DECADE ago!!! This after I furnished her with my current postal address, my ID number, banking details and date of debit order, etc. I have since called back 3 times and each time my call is dropped.</p> <p>Funny how when someone owes them money they spring into action immediately, but when they owe you money they become impossible to get hold of/refuse to discuss the matter with you.</p>
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Replies (3)
Vodacom's replyOfficial
27 Nov 2016, 06:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Nov 2016, 06:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Nov 2016, 12:55Good Day Ms Vanessa Viljoen
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Best regards,
Vodacom's reply28 Nov 2016, 12:55
Official
Good Day Ms Vanessa Viljoen
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Best regards,
VV
Vanessa V's updateReviewer Update
02 Dec 2016, 10:05I am very much afraid to say, Kulsoem, that this matter has not been resolved. You promised me in a phone call on Monday that the money Vodacom owes me would reflect in my bank account within two working day. As of now (Friday), the money has not reflected in my account. I have now been on hold with Vodacom for a total of ONE HOUR already!!!! And this is how you treat your "valued customers"???? I am very disappointed and disgusted with this shocking level of service. You have just reconfirmed to me that the smart move will be to get my contracts away from Vodacom as soon as possible!!!
VV
Vanessa V's update02 Dec 2016, 10:05
Reviewer Update
I am very much afraid to say, Kulsoem, that this matter has not been resolved. You promised me in a phone call on Monday that the money Vodacom owes me would reflect in my bank account within two working day. As of now (Friday), the money has not reflected in my account. I have now been on hold with Vodacom for a total of ONE HOUR already!!!! And this is how you treat your "valued customers"???? I am very disappointed and disgusted with this shocking level of service. You have just reconfirmed to me that the smart move will be to get my contracts away from Vodacom as soon as possible!!!