Bye Bye Vodacom

I am utterly disappointed in the way Vodacom treats their customers. I have been with Vodacom since the turn of the century - but that is something that is about to change.

The latest incident - receive a few sms's advising me of my contract expiry/renewal. Eventually I phone the number provided on a particular Thursday in April. Go through all the security questions etc. Long story - decide on a suitable renewal option and advised that delivery would take place the next tuesday. Then receive a missed call from a vodacom number on the monday. Return the call, to be told that it was probably the confirmations team. Can't be put through - as it is an outbound call centre only. Next day ( day of expected delivery) I receive a call from the " confirmations team" wanting to confirm my order. I said yes, expecting delivery that day. No they say - they are first just confirming my order ( 4 days later). Slightly annoyed as I had made special arrangements to be at that particular address to take delivery. Do you still want the phone then? With that attitude NO. Vodacom Ok - we will cancel. Me: well in that case you can cancel my entire contract with vodacom. Them : ok contract cancelled.

Wow - after almost 19 years it is so easy to disregard a relationship.

Eventually I send a DM (07/05) to the Twitter team, asking to send confirmation of everything being cancelled. On the 8th of May receive a call from Twitter team. Very apologetic. She calms be down. She says a team will contact me to "save" the relationship. To date - nothing, but one missed call on 16/05 - with no message or manner in which to return the call. I have been in contact with the Twitter team every day since. Oh sorry - we have escalated.. Oh sorry - we will follow up. Each day another excuse - but no action.

I am tired of this nonsense. I have tried to deal with you. It is frustrating. Please just cancel my contract immediately - so that I can port to a service provider that is interested in my business. I am small fry yes - but continue with this - and soon you will lose more loyal customers. For that reason I am no longer even a shareholder in the business. I cannot support such blatent poor customer service.

In another example - In October last year I used the online functionality to attempt to take out a contract for my son. This was meant to be a call back service. I received a reference HDZOMZ. I am still waiting on that call. Even the twitter team ignored my direct messages querying this.

So it is clear that you are not interested in NEW business, as well as retaining EXISTING business - so lets just end this relationship now please.