nG
nicola G
1 reviews | Active since Jun 2016
20 Mar 2017, 16:05
bye bye airtime......
<p>Vodacom are data *******!!!!!!! besides the fact that last year they took over 12 GRAND in data for no reason(this is not my complaint this time so please read on), this month i never received a message to say my data was running low or about to run out NOR did I receive a message to say my data had run out and it VERY QUICKLY ate my airtime of around R200 without me realising!! I only doscivered I had no data when my phone stopped connecting this afternoon and after checking everything else and restarting my phone my last resort was to check my data balance ( i didny think it could be that due to no message being received). If I had received the notification, i would have boguht a data bundle and not used my airtime on your RIDICULOUS data rates using airtime..... i expect an explanation as well as a refund for my airtime! and SOON!!</p>
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Mar 2017, 16:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Mar 2017, 16:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
nG
nicola G's updateReviewer Update
21 Mar 2017, 19:39This is the same generic copy and pasted or autmated response that is basically on EVERY vodacom complaint!! I do not care if my query is regarding R1 or R1mil, where is the customer service and people s****s?!? I have a feeling no one will contact me....... i give you until tomorrow afternoon and then i shall take this further.
nG
nicola G's update21 Mar 2017, 19:39
Reviewer Update
This is the same generic copy and pasted or autmated response that is basically on EVERY vodacom complaint!! I do not care if my query is regarding R1 or R1mil, where is the customer service and people s****s?!? I have a feeling no one will contact me....... i give you until tomorrow afternoon and then i shall take this further.
Vodacom's replyOfficial
22 Mar 2017, 13:06Good Day Ms Nicola Georgiou
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Best regards,
Vodacom's reply22 Mar 2017, 13:06
Official
Good Day Ms Nicola Georgiou
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
KH
Vodacom Escalations Support
Best regards,