EL
Emma L
1 reviews | Active since Apr 2014
01 Oct 2024, 12:24
***** by vodacom agents
Whatever you do don't get a contract with vodacom. 08/08/2023 I contacted vodacome to terminate my contract with them, the agent insists on offering me more products dispite me informing him that I won't afford that, he finally agreed to terminate the contract, but a few months after termination around Dec 2023 I notice they have been debiting my account R38 , so i went to my bank to stop the debit orders, now i have received a collection sms from HP Attorneys
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Oct 2024, 14:39 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Oct 2024, 14:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Oct 2024, 16:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query was escalated to the relevant department and based on the feedback received, the account was closed as per request. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Oct 2024, 16:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query was escalated to the relevant department and based on the feedback received, the account was closed as per request. Regards Consumer Website Team
Best regards,