**** by Vodacom

Beware of Vodacom!!!! They employ 3rd parties to call customers to offer them deals on their existing contracts. I’m my instance they said they would like to offer me a better deal at no additional cost. When I asked why they said because you are such a valued customer. When I confirmed with the agent that I won’t be charged anything additional and he assuring me multiple times that I won’t be charged anything I got the nasty surprise of my monthly bill being R300 higher! When I called Vodacom customer care, after speaking to consultant after consultant and eventually a manager the best they could tell me was they have escalated the matter and will see if they can get the voice recording from the 3rd party being Seabright. To my absolute disgust another R435 was deducted from my account by seabright today for no reason whatsoever!! This is absolute ***** and the fact that Vodacom is allowing this company to be associated with them and are allowing them to ***** from their customers is outrageous! I hold Vodacom liable as they are giving my account details to these ******* and allowing them to **** and ***** from Vodacom users. I’m beyond frustrated as no one is able to resolve this matter and in the same week they called my mom offering her a deal as well as a close friend. I shudder to think how many innocent customers are being ****med by these 3rd parties Vodacom is giving our confidential information and banking details to! This is totally unacceptable Vodacom and I expect this matter to be resolved. Don’t let your entire reputation go down the tubes because you are negligent in who you allow to represent you!