******* by Vodacom.

I wanted to upgrade my Sim card contract to a laptop. The deal was sealed online and this was in October 2023. Come monthend the debit order for a laptop went through yet I did not receive my laptop. I later in November went to the branch in Rustenburg mall to make enquiries. The incident was raised and I was provided with an email address to track progress. The latest I received interms of update was that, the laptop was taken by the courier company to deliver to me, it was confirmed that I did not receive the laptop but the laptop was not returned to vodacom. For some awkward reason, Vodacom is continously debiting my account even if they know I do not have the laptop. I tried following this to with Vodacom employees and I have been posted from one employee at vodacom to the next with no solution to this. I had a call from one of the employees, Kgabo from Midrand branch who promised me this will be sorted and that was in April. To date, I am still sitting with no response, no solution, no laptop but only money coming out of my account. Peter, help me. Perhaps you can get through to someone at vodacom who has interest in serving customers rather than *****ing from customers.