********** by Vodacom!

On Thursday last week I visited the Vodacom shop in Liberty Midlands Mall in Pietermaritzburg to upgrade two phones. The consultant I spoke to was very friendly and helpful and came across as wanting to give me the best deal possible. After waiting for more than an hour for the technicians to set up the new phones and install screen protectors on the phones it was time to pay the bill. I had to pay R1 658, which at the time sounded a bit expensive, but because of the helpfulness of the sales consultant I assumed it was correct and paid that amount. When I arrived home, I checked the invoice copy which had been included in the bag Vodacom had given me for the new phones and found that in fact I should have paid R898, a difference of R760. Because I live more than 30 km away from the mall, I couldn't return to the Vodacom shop to query the price until Monday morning. A young sales consultant assisted me, and after providing him with a copy of the invoice, my details and proof of the amount that I had paid he said he would ask his manager to investigate the matter and revert back to me within 24 hours. It is now more that 48 hours since I queried the amount I had been charged and I have not heard a word from Vodacom. They obviously do not intend to refund me the difference of R760.