L
Lerato
1 reviews | Active since Mar 2022
20 Jan 2025, 14:22
***** by Four Square Group and Vodacom
I have 2 Vodacom contacts that I have not used in over a year. The contracts were activated on them on the 1st January 2024 without my approval by Four Square Group and Vodacom. I requested cancellation on those *****ulently activated contracts. Vodacom sent me reference numbers several times but never attends to my queries or resolve this issues, as a result my bank account has been billed for over 12 months for the contracts that I don't even use.
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Replies (1)Vodacom's replyOfficial
21 Jan 2025, 08:07 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Jan 2025, 08:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
