By FAR, the worst service provider

I app**** for a contract on 6th September, however had not heard anything back from them, so called back on Monday 8th September, to confirm if the contract was approved, according to the consultant, it was approved and was sitting with the warehouse, i then called back on Wednesday, 10th Sep and received the same feedback, and again on Friday 12th, i then drove to the Midrand head office on the Saturday (13th September) to see if i could cancel the contract and take out a new one while i was there, they advised that they cannot do that, as i would need to call and cancel the phone i app**** for myself, i then called the call center whilst there and they mentioned that I cannot do that as it's sitting wit the courier, i can called back on Monday and received the same feedback that it's sitting with the courier, then called again yesterday and was still given the same, I have spoken to numerous consultant and even a Team lead, and too date no feedback and I don't know where this phone is. Consultant in question: Siyabonga from New Sales and Felicia Naidoo contact on number: ***4.

I was also asked if i spoke to SkyNet themselves, which is not for me to do, as the contract is taken out with Vodacom not SkyNet, there seems to be no feedback and no urgency, even after the turn around time had been surpassed. In total i have mad 8 calls to the call center and to date no resolution or no phone delivered.