YV
Yolande V
1 reviews | Active since Mar 2013
16 Jan 2026, 12:25
BY FAR THE WORST SERVICE I HAVE EVER EXPERIENCED!!!
I have been struggling for the past 3 days for Vodacom to sort out my fibre. It is ridiculous that the turnaround time is 48 hours where the local ISP will sort out your query immediately. I am working from home and due to Vodacom's incompetence to sort out my problem, I am losing income everyday that I cannot work.
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Vodacom's replyOfficial
16 Jan 2026, 13:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Jan 2026, 13:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Yolande V's updateReviewer Update
16 Jan 2026, 13:32I am not interested to speak to a consultant, have been doing that for the past 3 days and the problem is still not sorted out. I just want a technician to come to my home and sort the problem out as Vodacom itself can't seem to do that.
YV
Yolande V's update16 Jan 2026, 13:32
Reviewer Update
I am not interested to speak to a consultant, have been doing that for the past 3 days and the problem is still not sorted out. I just want a technician to come to my home and sort the problem out as Vodacom itself can't seem to do that.