By far the worst service at vodacom tubatse crossing once again.

Worst Servive at Vodacom tubatse crossing! I took my phone to vodacom tubatse crossing for repairs on the 5th of september and on the 11th of september i was sent the quotation for repairs from the repairs department in nelspruit and was told they would only fix the phone if i made a payment and sent through proof of payment using the job number given. I wasn't able to pay the amount in time and as a result they had to return my phone back to the booking site which is tubatse crossing,they explained that they don't keep phones with them they return them to the booking store and i understood and i agreed that they can return they phone as i wasn't sure when i would make the payment. On the 17th of september i received an sms stating that my device was being sent to the booking side and arrive between 2 to 4 working days, i was also told that the store where my phone was booked would call me to come collect my phone when it arrives. Lo and behold i waited for that call but never received it. On the 7th of october i called vodacom repairs in nelspruit to check if my phone had been transferred to tubatse crossing and if the quotation still app**** cause i wanted to pay and they said yes...the phone was in tubatse crossing but i was never called to come collect and i was given the account number to pay into,was told to use the job number i had been previously given as reference and take the proof of payment to tubatse so they could sent it back to repairs in nelspruit. On the same day i called tubatse crossing to confirm if they indeed had my device by quoting the job number and they said yes, i don't know how long they had had it or how long it had been since they received it from nelspruit however i wasn't called to come collect it. On the 8th of october i made the payment and used the job number as reference, i took the proof of payment to the shop on the 9th of october it was a thursday. I was assisted by a lady named tshegofatso who clearly didn't know what she was doing because my phone is still at tubatse crossing a week after i made payment. tshegofatso and wonder are useless consultants because i still don't have my phone,my phone is still at the store and no one cares to tell me why my phone has not been taken to repairs even after paying. I don't know how many times i called yesterday to get someone to explain to me why my phone was still there with no assistance, wonder said he'll get back to me and till now i'm still waiting and tshegofatso simply doesn't give a **** she does not have a care watsoever to take responsibility for the mess she created. I always ask myself if vodacom hires people based on how bad of a service they can give to their clients or they just have unhappy employees who give zero ****s about customer service. The fact that your NPS score is on a negative says everything about how you run your business