By far the worst customer service

This is by far the worst customer service I have ever experienced from a service provider I have been trying to get a contract deal now since the 7th of May 2019 Today is the 10th Already. 7th May I app**** online got no response after 2 days I called in held on for 20 Minutes than decide to use the chat option , The Gentleman I chat with promised to call the next day at 9:00 which never happened today I went to your branch in Somerset Mall round 15:00 took all paperwork with bank statements and letter of confirmation from my bank I wanted to get another deal also which means 2 vodacom contracts for 2 years and got declined cause my bank details changed I tried to call customer care guess what no one that can actually help you with a specific query.I find it frustrating also sad that you have all these facilities of online and getting contracts but not experts to know how to help a customer first you should maybe look at bank statements and actually see that customer that wants to apply for a contract can actually have bought the device multiple times and cash or switch networks please get your act together. One should not complain on Hello Peter first to get your attention. this is poor customer service.