By far my worst experience from a service provider!!!!!

<p>I am writing this review with total disatisfaction and cant even find the right words to express how frustrated I am right now!!! I am a loyal Vodacom Customer and have been so for the past six years, however this will soon change. I called in the customer care line when i noticed a discrepancy with the way I am being billed on one of my three lines about three months ago. I was assisted and reassured that this was due to the supscription option I was on and has now been corrected. A month later this happens again, this time my invoice clearly stated that i am being billed for two months instead of one, I called in again and after being transfered five times on a call that lasted more than a hour,I was assisted by an accounts consulted who confirmed that the issue was on their end and a call is being logged to correct the issue. I did not recieve a sms with a ref# as promised , i waited days on end for some feedback in vain. Today i was debited again with what seems like a double debit on my line, got to the office and called Customer Care again!!! After speaking to a Customer Care Team Leader i was told my query is in a back log with the back office team. Im saving the best for last , after more reviews on my account im now told that my account is in AREAS!!!!!!!! How? When my account is being debited without fail every month!!!! Im disgusted!!!</p>