Buymondo and Vodacom teaming up to rob their clients

<p>I was sold a Wi-Fi rooter, with a VODACOM contract over the phone by a BUYMONDO agent at the end of September 2016. I received the rooter and sim card<br /> shortly after. I went to my local VODACOM customer care store and was<br /> informed that the information regarding the transaction was false. I<br /> immediately lodged a complaint. Within a one week period of receiving the rooter. An<br /> inquiry was run and BUYMONDO ACKNOWLEDGED THAT I WAS MISLED (**** TO). I was told<br /> that they will send a courier service to come and fetch the rooter and that<br /> they will lodge a cancellation of contract with Vodacom. This was early<br /> October. In the meantime the debit order would still be deducted from my<br /> account but will be credited once the cancellation has gone through.<br /> <br /> I phoned diligently, waiting endlessly for an operator, to monitor the<br /> progress of the cancellation, but was told every time that the cancellation<br /> was lodged but has not been send through to Vodacom. Every time I asked<br /> them they told me that they would escalate the request and that they were<br /> sorry but that there WAS NOTHING THEY CAN DO TO HASTEN THE PROCESS. In the<br /> mean time I have paid monthly premiums on the contract of which I haven't<br /> used one bit of data. The conversations end by them telling me not to worry<br /> and that everything is in place for the cancellation AND THAT THEY ARE<br /> SORRY FOR THE INCONVENIENCE.<br /> <br /> Three months later…..</p> <p>The conversations are still the same.</p> <p>I then contacted VODACOM DIRECT. According to the operator they receive many complaints from clients regarding products sold by BUYMONDO dealers over the phone. Again unashamedly acknowledging that ********* nature of the company. He opened an inquiry with reference number EC-04IY-26Y9AN. He seemed confident that the issue would be resolved. After this call I received a mail from VODACOM stating that they strive to answer to inquiries in two business days’ time. </p> <p>23 days later…..</p> <p>I haven’t received as much as a mail acknowledging my complaint.</p> <p><br /> No one can help me but VODACOM is very happy to receive my debit order<br /> monthly. I have never been more frustrated with client service. I am<br /> dismayed at the fact that they were able to lie to me, acknowledge that they<br /> ****, activate a debit order and initiate a contract all in the scope of<br /> two weeks, but cannot even after several calls cancel a contract in a<br /> period of four months. You leave the unhappy, paying client with no avenue<br /> to further a complaint. You expect me to just pay at the end of every month<br /> while you deliberately procrastinate the process.<br /> <br /> VODACOM AND BUYMONDO are blindly robbing their own clients. I am quite aware that you won’t give a damn about a complaint like mine, but for reasons of sanity I resorted to Hello Peter.</p> <p><br /> <br /> DB Bosman</p> <p><br /> BUYMONDO complaint reference 65178</p> <p>VODACOM complaint EC-04IY-26Y9AN</p> <p>Contact number: ********** 310</p>