Hellopeter
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mB
myburgh B

1 reviews | Active since Apr 2012

28 Sept 2019, 20:16

Buying Data

I've been trying to buy DATA on the My Vodacom App and on the website, since yesterday, for my Wi-fi connection. Each time I go through the whole process only to be told right at the end they a re having technical problems (I heard from someone else it's been going on for the whole week). On both these platforms 5GB = R292-00. At any Vodashop and on the Banking App 5GB = R400+! To me this sounds like legalised theft - who pockets this additional amount? Nobody seems to interested in solving this problem as it would mean they would be losing money! Unfortunately the lowest I can go is one star, Hellopeter should consider a turd rating as well.

0
Replies (3)
Vodacom
Vodacom's reply29 Sept 2019, 11:19
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team
Vodacom
Vodacom's reply04 Oct 2019, 15:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that the service is working. 

Apologies for any inconvenience this may have caused.  Regards, Consumer Website Team
mB
myburgh B's update04 Oct 2019, 16:06
Reviewer Update
It was not the type of response i expected! I was not sure if the caller was constipated or had a toothache - he just kept on grunting! He made NO attempt to clarify the situation so I just ended the call. Also the delay was convenient in that Vodacom made sure the problem was resolved BEFORE they responded - so they don't have to explain anything. Also with the system being down it cost me small fortune, being a pensioner, to buy data at ******ionate prices!