JD
Jessica D

1 reviews | Active since Nov 2017

05 Nov 2017, 21:50

Buying data

On Sunday the 29/10/17 at 12:02 I ran out of data so I baught 1Gb data for R149 at 18:42 that night to my surprise at 18:43 I received a message to say my data has ran out , now this has happened before but I thought it was my stupidity till I saw my account was actually debited , please can this be sorted out as it’s a lot of money to just throw away like that especially in this day and age .

0
Replies (2)
Vodacom
Vodacom's reply06 Nov 2017, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Nov 2017, 13:05
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,