Buying additional data (3)

Yesterday (26 February) at 16:47 Vodacom responded they received my complaint. The message contained this sentence: "Kindly be advised that a consultant will make contact with you in due course to assist with your query."

Now almost 24 hours later I am still waiting for a response regarding buying ONCE–OFF data bundles on their website. I have just checked again and the ONLY option available is: "Monthly Recurring Data bundle" "5 GB for R399". This despite being telephonically informed that there are ONCE-OFF bundles for 500 MB, 1 GB, 2 GB and 5 GB. This means if I require additional data during the month, on a non-recurring basis, I MUST visit a Vodacom outlet to load it or pay out of bundle rates if I am not near one! It just shows their complete lack of respect for their customers, but then I suppose once you are locked into a contract this is the shoddy type of treatment to expect!