BUYER BEWARE: Vodacom Online Customer Experience

I was duly impressed with the fact that I got a call from an agent after repeatedly experiencing a "Technical Error" on the online shop. This was the 28th Nov 2021.

The agent proceeded to assist me in a very positive engagement and assured me that the "stock" would be arriving soon and I would have it the following week Tuesday (7 Dec) and that he would keep my updated if anything changes.... that came and went without any comms whatsoever.

Then the nightmare began of calling to follow up...

First my order was supposedly processed on the incorrect contract type ("Open line") and needed to be "Re-done"; After protesting that this might mean a longer wait (further back in the "back order") I was assured that was not the case, and so the new order was created and the "old" one cancelled (9 Dec). Again, i was again assured by another agent this time that "stock" was definately arriving on 10 Dec (Another Friday) and I would most likely have it the following week Tuesday (14 Dec)... See a pattern forming;

Guess what no "stock" (15 Dec)... BUT its definately coming on Friday 24th December 2021... WOW!

Does Vodacom Online even sell phones? Cause they cannot seem to get one order processed online or otherwise.

Next I try escalating to a manager.... since the agent assurances amounted to nothing ... and guess what they could do; Involve me in their internal processes, Take zero accountability for lies or errors from agents, offer no solution to the ordeal - And that's it.... Suck it up and wait your turn cause we don't care about anything you've experienced - after all "You only placed the order on the 9th December".

BUYER BEWARE: NO updates will be provided. You will be **** to without consequence. There will be people loudly having a party in the background (with managers approval)... this all gives me FOMO; What a nice job to have.