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chris N
1 reviews | Active since Feb 2024
01 Dec 2025, 15:32
Buyer beware - Vodacom lock-in is very real!!
After posting a poor review on Hellopeter I received contact from Vodacom who promised to call me back and then dissapeared! Again I am billed for something I do not need and have not needed for the last 9 months. I am now warning people to consider your options when engaging Vodacom as they are really not interested in us as individuals!!!
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Replies (4)cN
chris N's updateReviewer Update
01 Dec 2025, 15:42Dear Vodacom Customer. Your service ticket with reference number EC-21US-2NSTOB has been closed. Thank you Vodacom.
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chris N's update01 Dec 2025, 15:42
Reviewer Update
Dear Vodacom Customer. Your service ticket with reference number EC-21US-2NSTOB has been closed. Thank you Vodacom.
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chris N's updateReviewer Update
01 Dec 2025, 15:45Brillant lack of support and follow through Vodacom - I asked several times for someone to call me as the documentation that was being sent to me did not make sense at all??? So you just close the ticket and continue to bill me even after I have pleaded with the team to rectify my issue and now I have paid more than R7500 unnecessarily…….. your retentions department is a liability for your customers.
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chris N's update01 Dec 2025, 15:45
Reviewer Update
Brillant lack of support and follow through Vodacom - I asked several times for someone to call me as the documentation that was being sent to me did not make sense at all??? So you just close the ticket and continue to bill me even after I have pleaded with the team to rectify my issue and now I have paid more than R7500 unnecessarily…….. your retentions department is a liability for your customers.
Vodacom's replyOfficial
02 Dec 2025, 08:02 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply02 Dec 2025, 08:02
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
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chris N's updateReviewer Update
04 Dec 2025, 14:26This is what I was trying to avoid through your ‘retentions department’ - paying for a service that I am not using fully - as a customer of 30+ years I was hoping you would assist in early termination of the contract to retain me as a customer - I might as well port the number to a more supportive supplier in March based on your feedback above as Vodacom has done absolutely nothing to retain me as a customer!!
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chris N's update04 Dec 2025, 14:26
Reviewer Update
This is what I was trying to avoid through your ‘retentions department’ - paying for a service that I am not using fully - as a customer of 30+ years I was hoping you would assist in early termination of the contract to retain me as a customer - I might as well port the number to a more supportive supplier in March based on your feedback above as Vodacom has done absolutely nothing to retain me as a customer!!