Buyer beware - they say one thing and then do another

Having been a user of Vodacom cellphones and wifi for years (cellphone 20+ years on my father's account until I got my own and wifi 5+ years on my fathers account until I tried organizing my own data contract with Vodacom a week ago, but that's when the main problems started.)

Not even going to go into how poor the Vodacom cell reception has become over recent years, that's a topic for a different day and review.

This is about the confirmations dept at Vodacom clearly stating that I'll be billed pro-rata for my uncapped data sim package for March as I only ordered it middle March and received it on the 22nd of March. 2 days later, they tried to take the full amount from my account via debit order (it bounced because I didn't have enough funds in that account, as I only tranferred what I thought would be enough for the pro-rata amount to that account and my salary gets paid into that account on the 25th of each month. I called them, and spent hours on the phone speaking to various depts and they are say that apparently I can't pay pro-rata for an upcapped package.

While I understand their logic, a couple of things bother me about this:

*The confirmations dept told me I'd be charged pro-rata for March while CONFIRMING my uncapped package order - they knew what I was ordering and told me I'd be charged pro-rata. *As far as I could see, it didn't state this clearly anywhere before you place the order (I ordered online) that you'd have to pay the full monthly amount no matter when you girst receive the order and are actually able to use it. *I only ordered it on the 15th and received it on the 22nd, so I had to pay for other wifi to use for March until I received this package - now they expect me to pay the full amount for something I didn't even order or receive at the start of the month - to be charged the full amount for the month of March for something I didn't even order until the 15th and didn't receive until the 22nd, is absolutely ludicrous in my opinion. *I would've been fine with if they said the data SIM will only be activated on the 1st of the new month no matter when I receive it in March as it's an uncapped package, then they could charge me full from the 1st of April, but I wasn't given that as an option, was just told it'll be activated 2 days after delivery and then I'll be charged pro-rata for March (meaning for the days I had it in my possession, or at least only for the days since the order was placed, because having to pay for a period I haven't even ordered the package yet, is ridiculous).

So I'm very disappointed, furious and dissatisfied with Vodacom in general and am "gatvol" for their nonsense and ********. You never get what you paid for (am paying for a 30mb/s speed router for the wifi package and am only getting around 10mb/s on full signal strength) and are apparently expected to pay for things you don't even have in your possession yet. In my opinion, this is unacceptable.